Seller Support Corner


Becoming a MiM Marketplace Seller

How do I join?

Simply go to sign in and register as a vendor. Your account will be created immediately and you can start setting up your shop with a banner, profile picture and introduction.

We will then approve your shop so you can start listing products and selling!

Do I have to be in Midlothian?

We ask that our sellers are in, around or connected to Midlothian. 

Do my goods have to be handmade?

We ask that the goods you are selling have been created by you in some way. We are primarily supporting businesses in the creative arts and self-employed creatives.

Do my listings have to be physical products?

No, they don’t! You can list classes, experiences, services, vouchers and downloadable content. 

I re-sell goods made by others, can I join the marketplace?

Sorry, we do not accept multi-level marketing businesses such as Essens, Body Shop at Home, Tropic or Usborne books. But we wish you all the best.


Fees and Payments

How much will it cost me to be on the site?

Nothing, We only take commission when you make a sale! It is 5% commission plus the Stripe payment processing fee of 2.5%.

When we offer additional services, there might be additional costs, but it’s entire your choice and within your control.

What is Stripe?

Stripe is a payment processing company, just like Paypal. They are used by many reputable companies including Deliveroo and Booking.com. Their fees are cheaper and you get the bulk of your payment faster!

I have made a sale, how long until I receive payment?

Stripe will transfer 75% of the funds within 7days. The other 25% is held by stripe for 60 days then transferred. This will all happen automatically so there is no need to do anything.


Managing Your Shop

Do I have to have my name and address on display?

No you don’t, these details can be changed in your settings.

Do I need to email my customers to say I have received their order?

No, the system sends an automatic order confirmation email. This includes the customer order note at the bottom of the product listing. You can customise this to give all the details needed on collection, postage, delivery and lead times.

Can I offer gift wrapping?

Yes. Go to your settings and create and edit a new add-on. This option will be given to all purchases in your store.

How do I set up postage? 

Our postage system is slightly more complex to allow for local delivery and collection options, global postage zones and the incredibly varied selection of products offered by our talented artists.

The good news is you only have to set it up once.

In this video, Renae Bell explains the postage.

Click here for a guide to help

How do I add different sizes and colour options to a product?

  • Change the product type to the variable product on the drop-down menu below the title.
  • Scroll to Attribute and Variation and create a custom attribute and add in your options.
  • If you would like to create different prices, postage costs or stock levels check ‘used for variations’.
  • Create variations from all attributes and assign values.

Can I create special offers?

Yes, there are several ways to do this:

  • You can put a sale on your entire shop in your store settings,
  • You can create discount codes to give directly to your customer or,
  • You can discount a specific product.

How do I add a question for my customers when purchasing?

You can add in a question requiring a text response using the add-ons field. This is great for personalisations and bespoke orders.

For more information, please view the set up guide


Product Photos

Why are my photos taking ages to load?

We highly recommended that you compress your photos before loading them onto the site. This will greatly enhance your customers experience and ensure the site runs smoothly for everyone. 

How do I compress my photos?

You can compress your photos using a photo compressing downloadable application or website. There are many on the market most of which are easy to use and free, just type photo compressing application into your browser, the Apple App Store or the Google Play Store.

What size should my photos be?

Your photos should be sized 1200px by 1200px. This will allow browsers to zoom in to see the beautiful detail of your work. It will also helps us keep the site uniform and clean looking.


Promoting Your Shop

How do I get featured in your promos?

We look for makers that are:

  • active in our community
  • have quality, handmade, ethical goods
  • excellent product photos
  • complete biographies, banners and product descriptions.
  • Listings that either have multiples available or are high-ticket to promote – which is worth keeping in mind when creating your listings.

How will MiM promote me?

We will be releasing a monthly catalogue and using targeted ads and posters. We will also be introducing our seller and product spotlights on social media. We ask our sellers to share and promote our marketing material as much as possible. Our hope is by bringing us all together we can all help each other.

How do I promote my shop?

You can promote your shop by copying and pasting the URL (the address bar at the top of the window starting with www.madeinmidlothiansitetransfer.flywheelstaging.com) into any social media post.

You can also do this with any specific listing to promote or send to your customers to make ordering easier for them.

How do I set up a sale on my shop?

Easy! Just follow our step by step guide on setting up a sale!

I am stuck, where can I get help?

If you require more help please get in touch with renae@madeinmidlothian.com


Check out our Business Support Playlist with MiM Founder Renae Bell of Yellow Door Studio